Last updated: March 17, 2026

Thank you for shopping at KuciHome LLC. We strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not fully satisfied, we’re here to help!

1. Returns

You have 30 calendar days from the date of purchase to request a return. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

Before sending any return, please contact us at info@kucihome.com to obtain a Return Authorization. Returns sent without prior approval may not be accepted.

To complete your return, proof of purchase (order confirmation or invoice) is required. Please do not send your purchase directly to the manufacturer.

2. Non-returnable Items

Some products cannot be returned for hygiene or safety reasons, including but not limited to:

  • Certain health, hygiene, or personal care products
  • Customized, opened, or used items
  • Final sale or clearance products

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will cover the return shipping cost and send a replacement or issue a full refund.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original method of payment within 5–10 business days, depending on your payment provider.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account or contact your card issuer. Refund posting times vary by financial institution. If you have completed these steps and still haven’t received your refund, please contact us at info@kucihome.com.

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same one, please email us at info@kucihome.com with your order number and photos of the item.

7. Shipping

To return your product, please mail it to our fulfillment center at the following address:

KuciHome LLC. – Returns Department
3607 NE 5th Avenue
Oakland Park, FL 33334, USA

You will be responsible for paying your own shipping costs for returning your item unless the return is due to a shipping error or defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

KuciHome LLC.
Headquarters: 7901 4th St N # 17388, St. Petersburg, FL 33702, USA
Phone: +1 727 300 01 88
Email: info@kucihome.com
Website: kucihome.com